Return Policy
What if an item arrives broken?
Using a proprietary packaging process, we ensure that more than 99.7% of packages arrive in the same flawless condition they left us.
In the unlikely event you receive a broken, incorrect, or mislabeled product, please cotact our support team.
- You must provide an order number, and 2-3 clear photos of the damaged item as well as the packaging.
- DinoNail will replace the broken item with a functional unit at no additional cost.
- DinoNail may request that you send back the original defective item at no additional cost
You may also contact live support via chat,or email, info@thedinonail.com
What happens if my package is returned to sender?
In the event your package is returned to sender due to invalid address, you can choose to have it reshipped to an alternate or corrected address. You will be charged for the cost of the postage. If your package was returned to sender, please contact support to process a re-shipment via live chat, or email.
Do you offer exchanges?
If you received the wrong item, contact our support team to get it corrected as quickly as possible via live-chat, or email info@thedinonail.com.
Can I return a used item?
We do not accept returns on used items. There are no exceptions to this rule.
How long does it take for a refund to be issued?
Once we receive your return, a refund will be issued within 48 hours. Please allow 2-4 days for your bank to clear the funds.